At Wedding Party Solutions, we are committed to providing a secure, efficient, and customer-friendly marketplace. To ensure a positive experience for vendors and buyers, the following policies apply to all vendors on our platform:

1. Shipping Policy

• Vendors are solely responsible for calculating and including shipping costs in their listings.
• Shipping policies must clearly specify:
  • Estimated delivery times.
  • Shipping costs.
  • Areas and regions the vendor is willing to ship to.
• Vendors must ensure that products are securely packaged to prevent damage during transit.
• Any disputes arising from shipping delays or damaged items will be resolved according to our dispute resolution guidelines.

2. Transaction Fees

• A 5% transaction fee applies to all sales of used items.
• A 7% transaction fee applies to all sales of new items.
• These fees are automatically deducted from the sale proceeds at the time of payout.

3. Account Verification

• All vendors must verify their accounts by linking an active social media profile and providing a valid email address and phone number.
• Fake, incomplete, or unverifiable accounts will be suspended or terminated.
• Vendors must keep their contact and payment details up-to-date to avoid disruptions in payouts or account access.

4. Product Listings

• Vendors must accurately describe all items, including their condition (e.g., pre-owned, gently used, or new).
• Listings must include measurements based on the UK size chart, specifying bust, height, waist, and hips to help buyers make better-informed purchases.
• High-quality images showcasing the actual item are required. Misleading descriptions or photos are strictly prohibited.
• Listings should disclose any defects, wear, or damage to avoid disputes with buyers.

5. Payment and Payouts

• Vendors will receive payouts via bank transfer after the successful completion of transactions.
• All payouts are subject to the deduction of applicable transaction fees.
• Vendors are responsible for providing accurate bank details to facilitate timely payouts.

6. Customer Service Obligations

• Vendors must respond promptly to customer rep’s inquiries about a product, typically within 24-48 hours.
• Disputes should be handled professionally, and attempts should be made to resolve issues directly with buyers. In unresolved cases, the platform’s support team will intervene.

7. Prohibited Activities

• Vendors may not list counterfeit, stolen, or prohibited items.
• Any attempts to circumvent platform policies, such as conducting off-platform transactions, will result in account suspension or termination.

8. Policy Compliance

By listing products on Wedding Party Solutions, vendors acknowledge that they have read, understood, and agreed to comply with this vendor policy. Failure to adhere to these policies may result in warnings, penalties, or permanent removal from the platform.

For further assistance, please get in touch with our support team.

Thank you for choosing Wedding Party Solutions as your trusted marketplace partner!